AgentGuardian provides you screenshots monitoring taken every 5 minutes while remote users are working with their AgentGuardian client software running. AgentGuardian Live Monitor Dashboard has a paginated screenshot gallery that allows you to scan over your remote user's active screen throughout the day.

Each thumbnail can be zoomed to full 1014x768 resolution on click.

Keystrokes data consist of keystrokes and mouse movements. AgentGuardian differentiates the raw keystrokes data including functional keys like shift, ctrl, backspace, mouse clicking and all other alphanumeric keys. AgentGuardian presents this keystrokes data as a Raw Data and Formatted Data in the dashboard. Raw Data is the actual information recorded by the AgentGuardian client while Formatted data is the interpretation of the AgentGuardian client based on the raw data.

How can keystroke data help me evaluate a remote user's working performance?

One of the information provided in the keystroke data is RPM. This is the measure of keystrokes input of a user per a given length of time.The higher RPM is, the greater the activity. But sometimes this is not enough to conclude user's performance [there are good and bad keystroke data as you can see from a sample screenshot of keystroke data below].

A user maybe holding down a certain key in his keyboard to create an impression that he has high activity during the day.Notice that this is not generating sensible formatted data for keystroke.

An advice to administrators

Always match keystroke data to the active desktop screenshot on the give period of time. A user maybe pretending to work by presenting an active window of possible work but his keystroke data may show otherwise.

Screenshot shows user browsing through his projects but has a hidden Notepad application where he is typing a series of '3' keys

AgentGuardian keeps track on the status of the remote workers (online, busy, away, on break, out for meal, in meeting) from the time they signed-in until they signed-out or exited their AgentGuardian client software . A dropdown list of statuses are given on his AgentGuardian client software. If you have personal things to do like checking your email or Facebook account, you could set to 'On Break' and AgentGuardian would stop capturing your activity such as screenshots and keystrokes.

Administrators can track remote user's working status through the status logs in the dashboard. The status logs lets you have a detailed information regarding your remote user's time-in and time-out, break time and idle times. An overview of his worktime distribution is also presented in pie charts and bar graphs.

• Alive – User is actively working on his workstation, having keystrokes and mouse activities

  AgentGuardian considers statuses: Online, Busy, Out for meal, and In meeting as 'Alive Status'. When the user did not have keystroke or mouse activities for 4 minutes, AG will automatically set these statuses to 'Away'.

• Away – User has been away from the computer after a specific duration. AgentGuardian is currently set to change alive status to Away after 4 minutes of no activity ( no mouse movement or keystrokes recorded)


• On Break – This is a status that is set manually by the remote user. Monitoring is disabled when this status is active, thus, keystrokes and screenshots will not be displayed on the dashboard. Note that AgentGuardian will not consider the time when the user is in 'On Break' as a working time of the user.

Work Time Distribution chart is the pie chart presentation of the remote user's status log history. Here you can view how remote user's statuses (alive, away, on break)are distributed throughout the day as well as the total time allocated on a specified status.

Green color indicates that the user is actively working on his workstation. Yellow color indicates that the user is idle/away from keyboard. Remote user status is automatically set to 'Away' when agentguardian detects no keystroke data for four minutes. Tan color indicates that the user is on 'On Break Status'.

AgentGuardian allows remote users to immediately post updates about their work by changing the status message on their AgentGuardian software client.

These notes are compiled monthly and can be accessed by administrators through the dashboard.

AgentGuardian Live Monitor Dashboard provides you an Activity Chart Window that allows you to view the graphical interpretation of remote user’s daily keystrokes data, screenshots and timesheet activity.

• Keystroke Chart - The Keystroke Chart displays how much the user has typed during the day. The Keystroke Chart gives a rough idea of what times during the working day the remote user is busy on his workstation.
• Screenshots Chart - The Screenshot Chart displays the instances a screenshot of the user’s desktop was taken. The presence of a vertical line indicates a screen shot was taken at that point in time. Normally, AgentGuardian takes a screenshot every 5 minutes. Absence of the vertical bar can mean the user logged out, or was on break.
• Timesheet Chart - The Timesheet chart is a simpler graphical representation of the status log history. A continuous green bar that stretches towards the right indicates that the user is logged in on AgentGuardian. Yellow indicates that the status of the user is 'Away'. Tan indicates that the user is in 'On Break' status. Breaks on the bar indicates that the user signed out from AG.

AgentGuardian provides you secure monitoring by allowing you to create accounts that will only be authorized to view and manage the dashboards of your remote users.

Company Administrators

Company Administrators have access to all information related to a company. This includes the management of all other Company Administrators, Office Managers, Company Monitors, and Remote Users. (Management involves viewing, adding, editing and deleting information)

Office Managers

Office Managers can update all the OFFICES assigned to them. Office Managers also manage (view, add, edit, delete) all the Company Monitors and Remote Users assigned to their offices.

Company Monitors

Company Monitors can view the Timesheet Chart, Keystroke Chart, Activity Chart, Screenshots History of all remote users assigned to them.

AgentGuardian not only allows you to view the work data of the remote users in the AgentGuardian website but also to generate a user-easy to read reports compiling remote user’s Status Log History, Activity Chart, Keystrokes and Screenshots History of the worker's data in pdf format.

The Generate Report Window contains 4 check boxes, each indicating a type of report that the Company Admin can choose to be included in the PDF file that will be generated. Depending on the information that is needed, any of the check boxes can be checked or unchecked.

Example of a successfully generated PDF AgentGuardian Report

AgentGuardian provides you an organized view of the timesheet record of your remote workers in weekly and monthly basis. The total working time per day, per week and per month of the remote workers is shown on this time sheet.

Weekly View of Remote Worker's Dashboard

Monthly View of Remote Worker's Dashboard

Activity Icons

	Shows a graphical representation of the user's working activities – keystrokes, timesheet and screenshots
	Shows the captured screenshots for the day
	Shows the recorded keystrokes for the day
	Generates a PDF Report of User Information and Activity for the day
	Shows the pie chart presentation of the remote user's work status changes

Date Filter

AgentGuardian also allows you to easily navigate on the dates you want to check the work outputs of your remote users by the Date Filter. You can choose any date from the calendar pop-up to display the work data of the remote users.